GENERAL TERMS AND CONDITIONS (HEREINAFTER REFERRED TO AS GTC)

Penzión Motýľ, Liptovská Teplá 442, 03483 Liptovská Teplá (hereinafter referred to as the Provider or the Pension) These terms and conditions are a contractual part of the contract awarded by you (hereinafter referred to as the client). The terms and conditions also apply to future business, even if they are not expressly referred to in a particular case. Terms and conditions of the client that have a different wording will be null and void. Side agreements, changes to agreements or their cancellation must be made in writing and must be confirmed by the guest house. The client acknowledges these terms and agrees to abide by them.

I. ACCOMMODATION OF PARTICIPANTS

The reserved rooms are available to the client from 14.00 on the agreed day of arrival. Reservations of rooms, which the client has not moved into no later than 20.00 on the agreed arrival day, may be cancelled by the guesthouse and subsequently booked to other interested parties. This does not apply if a late arrival has been arranged in advance in writing (e-mail,). The rooms must be handed over to the guest house by 10.00 a.m. at the latest on the agreed departure day, unless otherwise agreed in advance. The guest house may charge 100% of the full price of the next day's accommodation on the basis of late check-out. Only the number of persons stated on the accommodation voucher/order can check in. If more persons than the number stated in the accommodation voucher/order enter the stay, the accommodation provider is not obliged to accommodate the extra persons. 

II. Season

a) For cottages, chalets and holiday homes

  • Summer season: starts on the last Saturday in June and ends on the last Saturday in August,
  • Winter season: starts from 03.01. to 31.03. of the year, including Easter,
  • New Year's Eve season: 20.12. to 03.01.
  • Off-season: dates outside the winter season, summer season are off-season

b) For hotels and guesthouses the seasons are determined individually.

III: Discounts

Discounts cannot be combined - discounts for children - valid only after the minimum number of persons has been reached. No discounts apply for New Year's Eve, basic bed prices always apply. The provider can offer individual discounts and promotions to the client. 

IV. Order a stay

You can purchase your stay in person at our guesthouse, by phone or by booking the property directly on our website www.penzionmotyl.sk. The stay can also be purchased via the discount portal, where the current offer of the guesthouse is published. Accommodation is available for a minimum of 1 or more nights.

 V: Booking confirmation

We will confirm your reservation within 48 hours. After confirmation, you will pay a deposit of 50% of the total price of your stay within 2 days. To speed up the process, please send confirmation of payment by email to info@penziomotyl.sk, stating your name and the date of booking. The second 50% of the payment will be paid prior to arrival unless otherwise agreed. 

VI: Payment method

You can pay for your stay on the basis of an advance invoice or in cash at the cash desk of Pension Motýľ. 

VII: The price includes

Accommodation, bed linen, electricity, water and gas. The price is per person per day. The price does not include Local Tax (payable locally) 1 € per person per day per person, pet fee (if allowed), additional services, security deposit (unless otherwise stated) after the end of the stay the security deposit is refunded to the client if there is no damage to the property. The client is responsible for handing over the accommodation in its original condition, taking into account normal wear and tear, at the end of the stay. If the accommodation facility is damaged during the stay, the accommodation provider has the right to use all or part of the security deposit to pay for the damages incurred or to claim full compensation for the damages incurred.

VIII: Additional payments

For accommodation of one person according to the conditions applicable in the property. The current price list is published at http://penzionmotyl.sk/cennik.

IX: Cancellation fees

When making a binding reservation after paying the deposit, the client acknowledges the following cancellation fees: - 20 days before the start of the stay - 10% of the tour price - 14 days before the start of the stay - 35% of the tour price - 7 days before the start of the stay - 70% of the tour price - 4 days before the departure after the start of the tour 100% of the tour price. Absence from the stay must always be cancelled in writing or by mail. Cancellation of the contract occurs on the day of receipt of a written statement or other necessary documents to the pension Motýľ. - In case the client enters the accommodation and cancels his/her stay during the accommodation, the accommodation provider has the right to charge 100% cancellation fee from the ordered services - Change of the booked date: 7 eur/person is possible no later than 7 days prior to the start of the stay. 

X: VALUABLE ITEMS

Valuable items such as cash, jewellery, brought musical instruments, technical devices and equipment, etc. can be handed over to the guesthouse for safekeeping. Otherwise, the guest house assumes no liability in the event of damage. 

XI. LIABILITY IN THE EVENT OF DAMAGE

The Client shall be liable for all damages caused to the Guesthouse by the Client's employees, guests or other persons authorised by the Client and shall compensate the Guesthouse in full for such damages. The Guesthouse shall only be liable for damages for which the fault of the Guesthouse is clearly and demonstrably established, but shall in no event be liable for damages caused by a third party. The guest house is entitled to require the client to take out suitable reinsurance. 

XII. OTHER PROVISIONS

  1. The Guesthouse is not liable for injuries in leisure programs of any kind, unless the Guesthouse acts with gross negligence or willful intent.
  2. Pets have access to the guesthouse, and the guesthouse charges fees according to the current price list. Animals must not disturb guests and must not be brought into the food and beverage rooms.
  3. Found items will be mailed to the client upon written request, and the client will be responsible for all associated expenses. Found objects are stored in the guest house for 6 months. At the end of this period, items of apparent value are handed over to the local lost and found. 
  4. The stay of customers in the guesthouse is further regulated by the Accommodation Regulations of the Pension Motýľ, which are binding for guests without exception.  
  5. Should individual provisions of these General Terms and Conditions be or become ineffective or invalid, the effectiveness or validity of the remaining provisions shall not be affected.




COMPLAINTS PROCEDURE (HEREINAFTER REFERRED TO AS RP)

Pension Motýľ, Liptovská Teplá 442, 03483 Liptovská Teplá (hereinafter referred to as the Provider or the Pension) In order to ensure a quick and correct procedure for handling complaints about the services provided in the Pension Motýľ, I issue in accordance with the relevant provisions of Act No. 250/2007 Coll. on consumer protection, as amended, and the Civil Code, this Complaints Procedure:

Article I Right to complain about services

If the consumer discovers that the accommodation services provided or related services have a defect, he/she has the right to complain about it. If the consumer discovers that the accommodation service provided is defective, he must exercise his right with the head of the establishment or an employee authorised by him without undue delay; his right shall lapse if it has not been exercised within 6 months of the provision of the service. When making a claim, the consumer shall produce proof of the services provided and proof of payment for the services whose defect he claims. 

Article II Responsibilities of the Organisation

If the consumer asserts a right of liability for defects in services, the head of the establishment or an employee authorised by him is obliged to decide on the claim immediately after a professional assessment. If the complaint cannot be settled immediately or is not considered justified by the head of the establishment or the employee authorised by him, he shall draw up a record of the complaint with the consumer. The record shall indicate the exact designation of the service and the time at which it was provided, the defects complained of and the requirement to deal with the complaint. A copy of the record shall be given to the consumer. If the case is complex, the head of the establishment shall decide on the complaint within 3 working days. This time does not include the time required for a professional assessment of the defect. However, it may not take longer than 30 days to process the complaint. After the expiry of this period, the consumer shall have the same rights as if it were a defect which could not be rectified. If the complaint is not acknowledged within three working days, the operator shall have the service provided professionally assessed. The operator shall, at the request of the supervisory authority, demonstrate the sending or the results of the professional assessment. If the consumer is not satisfied with the handling of the complaint, he may exercise his right in court. 

Article III Irremediable defects in the service provided

Accommodation services If technical defects in the room allocated to the consumer cannot be remedied and if the accommodation establishment cannot provide the consumer with alternative accommodation and the room is rented by agreement despite such defect, the consumer shall have the right to

  • a reasonable discount on the price of the room,
  • cancellation of the contract, normally before the overnight stay, and a refund if already paid.

Article IV Time limits for making a complaint

The consumer must lodge a complaint without undue delay, at the latest by the end of the guarantee period. 

The operator of the pension Motýľ is:

  • Liptov way, s.r.o.
  • Dunajská 48 811 08
  • Bratislava
  • IČO: 54099790
  • DIČ: 2121588359
  • IČ DPH: SK2121588359

Responsible representative: Ing. Karol Murcko

Orgán dozoru: Slovenská obchodná inšpekcia, Inšpektorát SOI pre Žilinský kraj Predmestská 71, P. O. Box B – 89, 011 79 Žilina 1 tel. č.: 041/ 7632 130, e-mail: za@soi.sk Všeobecné obchodné podmienky a Reklamačný poriadok nadobúda platnosť 1.6.2022 a nahrádzajú všetky predchádzajúce verzie.